Frequently Asked Questions
For Farmers / Co-ops
What can DeliverE offer?
DeliverE offers an efficient end-to-end supply chain solution—starting from order taking all the way to order fulfillment. It's a digital solution that brings together all key players of the agricultural supply chain in one place.
Through DeliverE, farmers can receive (i) bigger access to the market (ii) see the demand of the market for their harvest planning (iii) access transportation/logistics options which helps in reducing transport costs.
Ano ang pwede matulong sa akin ng DeliverE bilang isang magsasaka or miyembro ng kooperatiba?
Ang DeliverE ay mayroong mas mainam at maikling solusyon sa pagsalin-salin ng mga produkto. Mula sa pagtanggap ng orders ng mga buyers hanggang sa pag-ship ng mga orders na natanggap papuntang warehouse hanggang sa kanilang lokasyon.
Sa DeliverE, ang mga farmers ay makakatanggap nang (i) mas malaking access sa merkado (ii) makikita ang demand ng mga buyers para mapa-igting ang pagpaplano sa kanilang harvests (iii) access sa mga transporters/logistics na makakatulong sa pagpapababa ng gastos sa pag-transport.
Can I join as an individual or small scale farmer?
Yes. We encourage individual farmers to participate and join DeliverE. It's our goal to help farmers like you to improve the processes of your agribusiness, which will help in elevating your profession and livelihood.
Pwede ba akong sumali kahit hindi ako parte ng isang cooperative?
Opo, iniimbita namin ang mga indibidwal na farmers na sumali sa DeliverE. Layunin namin na matulungan ang mga magsasaka na pagandahin ang proseso ng inyong agribusiness para rin patuloy na pataasin ang kalidad ng inyong hanapbuhay at propesyon.
What requirements do I need to submit as an agri-coop or individual farmer?
Aside from the required details during the registration process, we also ask for a copy of your business registration and other available certificates (e.g. Good Agricultural Practices, Good Manufacturing Practices, Organic Farming, etc.) issued by the Department of Agriculture and other government agencies.
This serves as proof of your business operations for the buyers and business partners who would want to connect with you. For some farmers, we also recommend sending us a document which certifies your official membership to a cooperative.
Ano ang mga dokumento na kailangan kong ipasa bilang isang agri-coop o indibidwal na farmer?
Bukod sa mga detalye na hinihingi sa aming registration page, humihingi rin kami ng pagpapatunay ng inyong business o ng mga certificates na inisyu ng Department of Agriculture (DA) o ng iba pang ahensya ng gobyerno.
Ito ay magsisilbing patunay sa iyong negosyo at makakatulong rin sa mga buyers at business partners na gustong kumonek at bumili sa'yo. Para sa mga ibang farmers, nirerekomenda namin na magpasa ng dokumento na nagpapatunay nang opisyal na membership mo sa isang cooperative.
I'm not so good with technology, will I be trained to use the system?
Yes. Our team will arrange and schedule learning sessions for us to guide you in the use of the platform. Most cases, this will be arranged and coordinated with the field office of DA or DTI in your area.
During your learning session, you will be trained to use DeliverE's farmer app, so you can learn how to navigate its features. If needed, we also provide follow-through training sessions to further help you with the use of the dashboard, inventory and warehouse management modules.
Hindi ako masyado sanay sa paggamit ng technology, matuturuan ba ako na gamitin ang DeliverE?
Opo, ang aming team ay magi-iskedyul ng learning session para maituro kung paano mo magagamit ang platform. Madalas, ito ay inaayos o pinakikipag-ugnayan sa mga field office ng DA o DTI sa iyong lokasyon o rehiyon.
Sa inyong learning session, ikaw ay tuturuan kung paano magagamit ang app ng DeliverE na ginawa para sa farmers at ang mga features nito. Kung kinakailangan, nagbibigay rin kami nang kasunod na training session para muling ituro ang paggamit ng dashboard, inventory and warehousing modules.
I don't have an internet/data connection in my location, can I still join?
Yes, while poor and unstable internet would limit the rich experience offered by the platform, there are still ways to join. For farmers, if you belong to a cooperative, they can assist you in publishing your agri-produce in DeliverE's marketplace along with its price and minimum order quantity.
If a buyer wants to inquire which may lead to a sale, communication with the buyer can be done through SMS (text), which is facilitated and monitored within the platform.
Wala akong internet/data connection sa aking lugar, pwede pa rin ba akong sumali?
Opo. Pero ang mahinang internet connection ay maaaring makapag-limita ng paggamit sa ibang features ng platform, ngunit meron pa rin ibang paraan para makasali. Para sa mga farmers,kung ikaw ay kabilang sa isang cooperative, pwede ka magpatulong sa pag-publish o upload ng iyong produkto sa marketplace ng DeliveE kasama ang presyo at minimum na order para dito.
Sa tuwing may buyer na gustong mag-inquire, ang komunikasyon ay pwede gawin sa pamamagitan ng SMS o text na mino-monitor sa loob ng platform.
I don't have my own mode of transportation to deliver my products, can I still join?
Yes, DeliverE has its own logistics app that you can use to hire our registered transporters. All service providers are accessible to every user in the platform. Once a farmer-supplier or buyer books a delivery, our system can also offer a multi-pick up transport arrangement.
Wala akong sariling sasakyan para i-deliver ang orders sa akin, maaari pa rin ba akong sumali?
Opo, mayroong sariling logistics app ang DeliverE kung saan pwede ka makahanap ng enrolled transporters namin na malapit sa iyong lokasyon. Lahat ng service provider ay na-access at nakikita ng bawat users sa loob ng platform. Kapag nai-book na ang delivery ng farmer-supplier o buyer, pwede rin mag-book nang maramihang pick-up na arrangement.
Is there a minimum volume that I need to produce to join DeliverE?
There is no minimum volume required especially for farmers. But in order to market to institutional buyers, we usually consolidate small volumes of produce received in our warehouse to make up a bigger volume of fresh produce.
Mayroon bang minimum na volume na kailangan kong i-produce para sumali sa DeliverE?
Walang minimum volume na kailangan lalo na para sa mga farmers. Pero para i-market ang inyong produkto sa mga institutional buyers, ito ay madalas pinagsasama-sama sa ibang available na produce sa warehouse para magkaroon nang mas malaking volume ng produce na kapantay sa hinahanap ng mga buyers.
Is there a lead time to prepare my orders?
Lead time in preparing orders is communicated and arranged between you and your buyer. The platform's integrated messaging app can help ensure that both farmer-supplier and buyers can settle on a clear arrangement. This helps provide full transparency for both parties.
Ilang araw ang binibigay para maihanda ko ang mga natanggap kong orders?
Ito ay nakadepende sa magiging arrangement mo at ng iyong buyer. Magagamit ang messaging app ng platform para masigurado na parehong farmer-supplier at buyer ay klaro sa mapagkakasunduang araw.
Is there a lead time to prepare my orders?
For the year 2021, access and use of all the base features of the platform remains free of charge. Starting 2022, a small platform fee will be charged to the buyer's side.
May bayad ba ang pagsali sa DeliverE?
Para sa taong 2021, ang paggamit ng features ng platform ay walang bayad. Pagpatak ng taong 2022, may maliit na platform fee na icha-charge sa mga registered buyers.
How do I register?
To register, visit our homepage and click the Sign Up button. Complete the required details and click submit. Then, wait for our team to contact you via text or email for your next step.
Paano ako makakapag-register sa DeliverE?
Para makapag-register, bisitahin ang aming homepage at i-click ang Sign Up button. Kumpletuhin ang mga hinihinging detalye at i-click ang submit. Pagkatapos, antayin ang tawag o mensahe ng aming team para sa susunod na step.
How will my sales be remitted to me?
Payments for your sales are facilitated within the platform, between you and the buyer. The platform accepts payments through bank transfers, credit card, or through GCash and Paymaya e-wallets.
While this feature is still being finalized, the process would be undertaken outside of the Platform; and would then require both parties to submit proof of payment made and payment received -- as documentation for the payment transaction.
Paano ko makukuha ang bayad sa mga benta ko?
Ang mga bayad sa iyong mga benta ay dinodukumento sa loob ng platform, sa pagitan mo at ng iyong buyer. Ang platform ay tumatanggap ng bayad gamit ang bank transfer, credit card, o sa e-wallets gaya ng GCash at Paymaya.
Habang itong feature na ito ay nasa finalization stage pa, ang payment ay mangyaring gawin muna sa labas ng platform. Bilang record para sa inyong mga transaction, hinihikayat naming na i-upload ang katunayan ng inyong pagkakabayad at pagtanggap ng bayad sa Platform.
How does the multi-pick up function in logistics benefit me/the coop?
Multi-pick up allows for 2 or more farmers/vendors to use 1 truck or vehicle to transport their products to the consolidation or warehouse facility. This allows the farmers/vendors to share the total rent cost of the truck as they use the vehicle's maximum loading capacity.
Once a return trip arrangement is available for the transporter, this would help farmers and cooperatives save more on transport costs as they only have to pay a 1-way trip.
Paano makakatulong sa akin bilang farmer o sa aming coop ang multi-pick up na function para sa shipping?
Sa multi-pick up na function ng DeliverE, dalawa o higit pang farmers/vendors ang pwede gumamit ng isang truck/vehicle para mai-transport ang mga produkto papuntang consolidation o warehouse. Dahil dito, pwede nang maghati sa gastos sa renta ng truck ang mga farmers/vendors.
Sa oras na magkaroon na ng return trip ang transporter, makakatulong ito para mas lalong makatipid ang mga farmer o coops sa gastos sa transport dahil one-way trip na lang ang kailangan bayaran.
For Small/Med Businesses
What can DeliverE offer to my business?
DeliverE offers an efficient end-to-end supply chain solution—starting from placing direct orders to farmers all the way to order fulfillment. It's a digital solution that brings together all key players of the agricultural supply chain and important systems in one place.
Through DeliverE, buyers and/or traders can (i) find alternative suppliers of agri-produce for their business (ii) improve production planning as they get access to upcoming outputs of farmers in the platform (iii) book improved transportation/logistics arrangement which can help in reducing transport costs.
What requirements do I need to submit as a buyer?
Aside from the required details in our registration page, we also ask for a copy of your business registration and other available certificates issued by a government agency.
This will serve as proof of your business operations.
Is there a fee to join DeliverE?
For the year 2021, access and use of all the base features of the platform remains free of charge. Starting 2022, a small platform fee will be charged.
What are the other services that I can avail aside from using the platform?
DeliverE’s parent company, InsightSCS, can also provide the ff. services with a corresponding fee:
- Set up your own digital store/e-commerce shop
- Integrate your existing online webstore to DeliverE where you can perform your shop's marketing activities
Is there a sales target that we need to maintain to continue being a Buyer on the platform?
None. Our platform does not require you to maintain a certain sales target to keep your status as a Buyer. But we recommend that you do as many transactions as you can to maximize the benefits of the platform and it's end-to-end supply chain for your business.
How do I register as a buyer?
To register, click on the Sign Up button. Complete the required details and click Submit. Then, wait for our team to contact you for your next step.
How do I pay the farmer I'm buying from?
You can pay through bank transfer, credit card payments, or through GCash and PayMaya. Available payment methods will also depend on the preferred payment method by the farmer/cooperative. All transactions will eventually take place inside the DeliverE platform.
For the time being, be advised the payment has to be made outside the system. But you would be required to upload proof of payments made (e.g. screenshots, bank statements, etc.) to serve as record for the payment transaction that has been completed.
I have an existing webshop/e-commerce store, can we integrate it to the DeliverE platform?
Yes, we can arrange for its integration to our platform. A meeting will be set up with you and our project team to discuss all IT requirements needed. You may contact us at [email protected] or [email protected]
Can DeliverE deliver nationwide?
As of now, DeliverE's target areas of delivery are Regions CAR, NCR, 2, 4, 5. But we also have registered farmers and transporters from Cebu and Davao where transactions between them and Buyers in the nearby regions also take place.
How can I be assured of the quality of the products that are being supplied by the registered farmer-vendor in the platform?
The platform can assure buyers that suppliers adhere to Quality Assurance (QA) protocols. To do so, we are in the process of requiring all registered farmers-suppliers in the platform to upload documentation which can attest to their credentials as a farmer-supplier.
This includes, but is not limited to: Good Agricultural Practices (GAP), Good Manufacturing Process (GMP), and the likes. These certifications are usually issued by the Department of Agriculture.
Would a multi pick-up/drop-off function in logistics be available? How can I benefit from that type of arrangement?
Our multi pick-up function allows 2 or more vendors/suppliers to use one truck in transporting their products to the warehouse. This helps to reduce their spending as they share the truck’s rental cost.
Similarly, this feature would also allow to maximize the trip of a single vehicle truck, on a per trip basis, by delivering the products to various pick-up points that are along the route of their original pick up point.
What can DeliverE offer to transporters?
DeliverE offers an efficient end-to-end supply chain solution. Starting from order taking all the way to order fulfillment.
Through DeliverE, transporters can (i) receive shipment opportunities from our registered buyers and farmers (ii) establish a working relationship with our users in the platform (iii) increase profit through reduced empty return trips.
What requirements do I need to submit as a transporter?
Aside from the required details from our registration page, we also ask for a copy of your business registration and other available certificates issued by a government agency.
This will serve as proof of your business operations. You will also be asked to provide:
- transport assets (your vehicles) and their plate numbers
- each vehicle's hauling capacity
- driver assigned for each vehicle and their contact numbers
Is there a fee to join DeliverE?
For the year 2021, access and use of all the base features of the platform remains free of charge. Starting 2022, a small platform fee will be charged to the buyers side.
How do I register as a transporter?
To register, please click on the Sign Up button. Complete the required details and click Submit. Then, wait for our team to contact you for your next step.
What's the lead time to deliver the booking requests?
The lead time will be shown in the order transaction in DeliverE's logistics app/module (i.e. Haiso).
This will depend on the location of both the supplier and buyer/end-consumer.
Can we use our own delivery app?
DeliverE recommends using our own logistics/delivery app, Haiso, which has a track and trace function. The Haiso app is well-integrated in our platform, which both farmers and buyers use to book for shipment. This helps with the ease of transaction among all the stakeholders.
Visit haiso.app to see its features and functions.
Does DeliverE have shipping fees that we need to match or follow?
Shipping fees will depend on your own rates, but we highly advise for the fees to be as close as possible to the prevailing market rates. Your potential clients will have visibility on the rates given by each transporter registered in our system.
How do we receive our fees for every transaction/booking?
All registered users are required to provide their payment/bank account details. This would be used by the system to facilitate all payment transactions.
Currently, the platform accepts payments through credit card, bank transfers, and through GCash and Paymaya e-wallets.
Can DeliverE help in reducing our "empty miles" or empty return trips?
Yes, as the platform's daily transactions increase and as more regions get covered by DeliverE, this will provide more opportunities for transporters to carry and ship cargo during their return trips to their base of location.
Increase in the number of registered users will also help transporters to increase their profits as they receive more shipment opportunities.